C_C4H51_2405 EXAM REFERENCE - PASS C_C4H51_2405 GUIDE

C_C4H51_2405 Exam Reference - Pass C_C4H51_2405 Guide

C_C4H51_2405 Exam Reference - Pass C_C4H51_2405 Guide

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SAP C_C4H51_2405 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 2
  • User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 3
  • Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4
  • Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 5
  • Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q34-Q39):

NEW QUESTION # 34
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

  • A. Create a customer and assign an email address.
  • B. Set up an approval process.
  • C. Define a template.
  • D. Activate Live Activity Configuration.

Answer: A,C


NEW QUESTION # 35
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

  • A. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
  • B. The activity list is automatically generated by the system based on your scoping decisions.
  • C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
  • D. Fine-tuning is the process of generating the activity list by
    Answer :ing que-stions about which business processes will be implemented.

Answer: B,C


NEW QUESTION # 36
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

  • A. Routing rules can be applied to warranties.
  • B. The agent is prompted to upsell a warranty to the customer.
  • C. When an agent creates a ticket with a registered product, the warranty is automatically determined.
  • D. The system can be set up so that certain incident categories are not covered.

Answer: C,D


NEW QUESTION # 37
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

  • A. Activity planner
  • B. Ticket routing rules
  • C. Realignment runs
  • D. Maintenance plan

Answer: D


NEW QUESTION # 38
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

  • A. Notification type
  • B. Mashup service
  • C. Ticket type
  • D. Channel direction
  • E. Channel type

Answer: A,D,E


NEW QUESTION # 39
......

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